REFUND AND RETURNS POLICY

Thank you for choosing Maison Moelleux LLC’s women’s sleepwear. We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased or need to exchange it, please read the following return and refund policy carefully.

1. Return conditions
Application period: You can apply for a return within [30 days] from the date you received the product. Please note that applications after this period will not be processed.
Product condition: All returned products must be in unused condition and retain the original packaging, tags and all accessories. We cannot accept returns of products that have been worn, washed, “tried on” or damaged.
Return application: Please apply for a return via email (alyssa@maisonmoelleux.com). Please provide your order number and product information in the application so that we can process it quickly.

2. Return process
Apply for return: Apply for a return through the above contact information and explain the reason for the return.
Obtain return authorization: We will confirm your application as soon as possible after receiving it and provide a return authorization (RMA) number.
Prepare the product: Pack the product properly to ensure its safety during transportation. Please clearly mark the return authorization number on the outside of the package.
Return the product: Return the product to the return address we provide. Please keep the mailing receipt for subsequent inquiries.

3. Refund Policy
Refund processing: After we receive the returned product and confirm that it meets the above return conditions, your refund application will be processed within [3-5 working days]. The refund will be returned to your payment account.
Refund fee: If you choose to return the product, the shipping cost will be borne by you (unless the product has quality problems or is sent by mistake). When the refund is made, the actual shipping cost will be deducted from the refund amount.

4. Exchange policy
Exchange conditions: If you want to change the size, color or other style, you can apply for an exchange. The return and delivery of the exchanged product can only be processed if the product is unused and meets the return conditions.
Exchange application: Please apply according to the above return process and indicate the product information and reason for the exchange.
Additional costs: You may be required to pay for re-shipping unless the item is defective or the wrong item was shipped.

5. Special cases
Quality issues: If the item you received is defective or not the style you ordered, please contact us within [48 hours] of receiving the item. We will arrange a replacement for you as soon as possible, and we will pay for the shipping.

Thank you for your trust and support for Maison Moelleux LLC! We look forward to providing you with a satisfactory solution.