POBLEM CLAUSE

Welcome to Maison Moelleux LLC, and thank you for your interest in our women’s sleepwear! To help you better understand our products and services, we have compiled the following frequently asked questions and their answers. If you have any other questions, please feel free to contact us.

1. Product Information
Q: What materials are your sleepwear made of?
A: Our sleepwear uses high-quality natural fabrics (such as cotton, silk and bamboo fiber) to ensure softness, comfort and good breathability to adapt to various climates and sleeping habits.

Q: Can I find the right size for me?
A: We offer a variety of sizes for you to choose from, and you can refer to our size guide (please check the size description section of the product page) to find the size that best suits you. If you are still unsure, please contact our customer service team.

2. Order and Payment
Q: How to place an order?
A: You can browse the products by visiting our website, select the style and size you want, click “Add to Cart”, and then follow the prompts to complete the checkout process. We support a variety of payment methods, including credit cards, PayPal and other convenient payment methods.

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but once an order is shipped, changes or cancellations may not be possible.

3. Shipping and Delivery
Q: How long does it usually take for your products to be shipped?
A: Once you place an order and complete payment, we usually process and ship it within [1-3 business days]. The specific delivery time may vary depending on your location and the delivery method you choose.

Q: Can I track my order?
A: Yes, you will receive an email with tracking information after shipment, and you can track the status of your package through a link.

4. Returns and Exchanges
Q: What is your return policy?
A: Customers can apply for a return within [30 days] after receiving the product. The product must be unused and retain its original packaging. Please refer to our Return and Refund Policy for the specific return process.

Q: How do I apply for an exchange?
A: If you need an exchange, please follow the return process to apply and ensure that the product meets the return conditions. Our customer service team will assist you in completing the exchange.

5. After-sales Service
Q: What should I do if my product has quality problems?
A: If the product you received is defective or does not match the style you ordered, please contact customer service within [48 hours] after receiving the product. We will arrange a replacement for you and we will bear the shipping costs.

Please feel free to contact us. Thank you for choosing Maison Moelleux LLC!